# 发货问题整理

## <a name="heading_0"></a>**1<span style="font-family: 等线;">、库容不够</span>**

## [![1.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/1.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/1.png)[![2.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/2.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/2.png) 

<span style="font-family: 等线;">以上可能是后台配比的容量不够</span>

## <a name="heading_1"></a>  
2<span style="font-family: 等线;">、准备分类</span>**

[![3.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/3.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/3.png)

  
<span style="font-family: 等线;">像上面这种，准备分类信息就可以了</span>

## <a name="heading_2"></a>  
3<span style="font-family: 等线;">、预处理信息</span>**

  
<span style="font-family: 等线;">预处理有两个问题，第一：预处理人</span> <span style="font-family: 等线;">有时候是卖家</span> <span style="font-family: 等线;">有时候是</span>NONE<span style="font-family: 等线;">，会报如下错误 平台错误：</span><span style="font-family: Arial;">{ "errors": \[ { "code": "BadRequest", "message": "ERROR:XXX does not require labelOwner but SELLER was assigned. Accepted values: \[NONE\]", "details": "" } \] } </span>

[![4.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/4.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/4.png)

  
  
 <span style="font-family: 等线;">第二个就是这个</span> <span style="font-family: 等线;">操作失败</span>!ERROR:Prep classification for this SKU was missing.Chodse the prep  
category that applies to this SKU and apply any required prep and labelingeach sellable  
unit  
<span style="font-family: 等线;">处理办法是用</span> <span style="font-family: 等线;">下架</span>SKU<span style="font-family: 等线;">的按钮边上的预处理信息</span>

<span style="font-family: 等线;">情况</span>1<span style="font-family: 等线;">：提交配货</span><span style="font-family: Arial;">OK</span><span style="font-family: 等线;">，啥都不用管</span>

<span style="font-family: 等线;">情况</span>2<span style="font-family: 等线;">：提交配货报错，错误提示预处理不对。</span>

<span style="font-family: 等线;">情况</span>3<span style="font-family: 等线;">：修改货件配货行上的预处理信息 </span><span style="font-family: Arial;">----</span><span style="font-family: 等线;">提交配货</span><span style="font-family: Arial;">OK</span>

<span style="font-family: 等线;">情况</span>4<span style="font-family: 等线;">：修改货件配货行上的预处理信息</span><span style="font-family: Arial;">-----</span><span style="font-family: 等线;">提醒丢失预处理</span>

<span style="font-family: 等线;">情况</span>5<span style="font-family: 等线;">：修改货件下面</span><span style="font-family: Arial;">SKU</span><span style="font-family: 等线;">身上的预处理分类</span>

<span style="font-family: 等线;">情况</span>6<span style="font-family: 等线;">：提交配货</span><span style="font-family: Arial;">OK</span>

<span style="font-family: 等线;">情况</span>7<span style="font-family: 等线;">：提交配货报错，说你的预处理信息错误之前你是对的，通过我的提醒，你改错了。修改配货行的预处理信息</span><span style="font-family: Arial;">--</span><span style="font-family: 等线;">提交配货</span><span style="font-family: Arial;">OK</span>

[![image.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/oFrimage.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/oFrimage.png)

## <a name="heading_3"></a>**4<span style="font-family: 等线;">、发货地址问题</span>**

<span style="font-family: 等线;">发货地址问题：</span>  
<span style="font-family: 等线;">生成方案失败平台错误</span>:  
{"errors": \[{"code": "Invalidinput". "message": "1 validation eerror detected: Value |u0027/u0027 at  
w0027request.placementOptionidwo027 failed to satisfy constraint. Meminber must have length greater than or equal to 38", "detalls": "}}}}

[![6.PNG](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/nUK6.PNG)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/nUK6.PNG)

  
<span style="font-family: 等线;">需要维护地址中的联系人信息</span>

[![7.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/7.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/7.png)

  
  
<span style="font-family: 等线;">遇到这种系统无法修改的值，直接选择（不提交）避开修改那个</span>SKU<span style="font-family: 等线;">就可以了</span>

  
  
<span style="font-family: 等线;">新的货件有几个要求：</span>1<span style="font-family: 等线;">，发货地址必须有联系人</span>  
 2<span style="font-family: 等线;">，货件中的</span><span style="font-family: Arial;">SKU</span><span style="font-family: 等线;">必须有正确的预处理信息</span>

## <a name="heading_4"></a>**5<span style="font-family: 等线;">、承运商信息</span>**

[![8.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/8.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/8.png)

<span style="font-family: 等线;">这种就是承运商选错了，选成亚马逊合作的承运商了。</span>

## <a name="heading_5"></a>  
6<span style="font-family: 等线;">、产品尺寸问题</span>**

[![9.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/9.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/9.png)

<span style="font-family: 等线;">这个就是没有维护产品身上的长宽高</span>

[![10.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/10.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/10.png)

<span style="font-family: 等线;">配置上面的发货日期太久了，要选择今天之后的日期</span>

## <a name="heading_6"></a>**7<span style="font-family: 等线;">、物流信息问题</span>**

<span style="font-family: 等线;">当计划在卖家中心被浏览之后</span>placement Option<span style="font-family: 等线;">需要重新生成</span>

[![11.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/11.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/11.png)

<span style="font-family: 等线;">当出现</span>ERROR: Shipment has no AVAILABLE transportation options <span style="font-family: 等线;">时我们需要点击重新生成物流信息，但是很容易会出现</span><span style="font-family: Arial;">produce PCP-LTL options as part of</span>

## <a name="heading_7"></a>**8<span style="font-family: 等线;">、发货日期问题</span>**

<span style="font-family: 等线;">生成方案失败平台错误</span>:

errors

Generate Transportation Options for the following shipment IDs: \[sh2aaeeba6-e9a2-45d5-8e71-689f6d540f89j

"code":

"BadRequest", "message": "WARNING: Since pallet and freight info has not been provided, we may not be able to

", "details

{"code": "BadRequest", "message": "ERROR: DateTime value |u00272024-12-1216:00:00Zlu0027 cannot be in the past.", "details": }}}

<span style="font-family: 等线;">此时我们要到配置</span> <span style="font-family: 等线;">（第三步）</span> <span style="font-family: 等线;">修改发货日期，再到发货流程点击重新生成物流信息</span>

[![12.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/12.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/12.png)

[![13.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/13.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/13.png)

## <a name="heading_8"></a>**9<span style="font-family: 等线;">、产品审核问题</span>**

<span style="font-family: 等线;">这个是有产品在审核，不能发货。</span>

[![14.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/14.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/14.png)

<span style="font-family: 等线;">需要去卖家中心维护</span>IEN<span style="font-family: 等线;">信息</span>

[![image.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/6Liimage.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/6Liimage.png)

## <a name="heading_9"></a>**10<span style="font-family: 等线;">、亚马逊服务器问题</span>**

[![15.png](https://wiki.wimoor.com/uploads/images/gallery/2026-01/scaled-1680-/15.png)](https://wiki.wimoor.com/uploads/images/gallery/2026-01/15.png)